Contact Us
Frequently Asked Questions
Questions regarding Orders
Can I send someone gifts?
Of course! We can also add a personalized Gift Message to your order. Our gift wrapping and messaging service ensures that your gift arrives beautifully presented and ready to delight the recipient.
What are my payment options?
We accept all major credit and debit cards, as well as PayPal. We utilize secure payment processing systems to protect your personal and financial information, adhering to industry standards for data security.
Do you provide customized orders?
Yes, we offer customization services, including additional ring sizes. Please contact us for more information. Our customization process includes consultation with our designers to ensure that your vision is brought to life with precision and care.
Questions regarding Shipping & Returns
Do you provide free shipping?
Yes, all US orders ship free! We believe in providing our customers with a seamless shopping experience, and this includes taking care of the shipping costs for you.
What are my shipping options?
Standard Shipping within the United States is free. We also offer Expedited Shipping for those who need their items sooner. Expedited Shipping can be selected at checkout for an additional fee. Delivery times and costs will be calculated based on your location and selected shipping method.
Do you ship internationally?
Absolutely! We serve customers worldwide. Please note that any import duties and taxes are the responsibility of the recipient. International orders are shipped via reputable carriers to ensure your purchase arrives safely. Delivery times will vary based on destination and customs processing.
What is your return policy?
We offer a 30-day return policy. If you are unsatisfied with your order or have changed your mind, we will happily refund your order in full, provided the items are returned unused, in new condition, and in their original, undamaged packaging with all tags and labels attached. Please contact us for return instructions and ensure that items are appropriately packaged to prevent damage during return shipping. Our return process adheres to the best practices in the jewelry industry to ensure that returns are handled efficiently and fairly. This includes careful inspection of returned items to confirm they are in original condition before processing refunds.
How do I return an item I purchased?
To return a product, please email us at info@virjewels.com to obtain a return authorization code. Returns without an authorization code will not be accepted. Processing returns may take 24 to 48 business hours. Our returns process includes issuing a Return Merchandise Authorization (RMA) number, which helps us track and manage your return efficiently. This ensures a smooth and timely resolution for your return.
If I paid for shipping and return my item, do I receive a refund on the shipping fee?
Unfortunately, the shipping fee is non-refundable unless we shipped an incorrect item. We strive to ensure your satisfaction with every purchase, and we take care to avoid errors in shipping.
Questions regarding Warranty & Repairs
Do you offer a repair service?
Yes, we offer jewelry repair services for a small fee. Please contact us for more information. Our repair services are carried out by skilled jewelers who follow best practices to ensure high-quality repairs that restore your jewelry's original beauty.
Do you offer a warranty on your products?
Yes, we provide a 90-day warranty on all our products. This warranty excludes coverage for excessive wear and tear, physical/accidental abuse, loss (including loss of stones), and theft. Our warranty aligns with industry standards to provide you with peace of mind regarding your purchase.
Questions regarding Jewelry Care
What is the best way to care for and clean jewelry?
Store jewelry individually in a soft cloth pouch or plastic zip-lock bag to prevent scratches. Avoid contact with bleach, soap, perfume, cosmetics, and hairsprays. Remove jewelry at night and store it in a jewelry box. Regular cleaning with a soft cloth and occasional professional cleanings will keep your jewelry looking its best.
Are all the items you sell brand new?
Yes, we only sell brand new, unused jewelry. We ensure that each piece meets our high standards of quality before it is offered for sale.
What are color enhanced diamonds?
Color enhanced diamonds are natural diamonds that have been heat-treated or irradiated to produce a highly stable and permanent color change without leaving harmful traces of radiation. These treatments comply with industry standards and provide a safe way to enjoy vibrant diamond colors.
How can you offer such competitive prices?
We work closely with designers and factories globally and in New York to ensure that we can offer high-quality products at excellent prices. Our direct relationships with manufacturers allow us to minimize costs and pass the savings on to you.
Questions regarding Jewelry Quality
How is the metal purity of your jewelry ensured?
All metal purity is as stated and complies with FTC guidelines. Our jewelry is stamped accordingly. This ensures that you receive precisely what you are promised in terms of metal content and quality.
Where do you source your diamonds from?
We source our diamonds from suppliers who guarantee their diamonds are conflict-free. This commitment aligns with the Kimberley Process, which aims to prevent the trade in conflict diamonds.
Are your diamonds conflict-free and natural?
Yes, we source our diamonds from suppliers who guarantee that their diamonds are conflict-free. We offer both natural diamonds mined from the earth and lab-created diamonds. Our sourcing practices comply with the Kimberley Process Certification Scheme (KPCS), ensuring that our diamonds are ethically sourced and free from conflict.
How is the quality of diamonds in your jewelry graded?
All jewelry is graded for color and clarity by an experienced gemologist. Our grading practices follow the standards set by the Gemological Institute of America (GIA) to ensure accuracy and consistency in diamond quality assessment.
How do you calculate diamond total carat weight?
The diamond weight is as stated. For carat weights mentioned in fractions, the minimum carat weight is as follows:
|
Carat Weight
|
Minimum Carat Weight
|
Carat Weight
|
Minimum Carat Weight
|
|
1/10
|
0.09
|
3/4
|
0.71
|
|
1/5
|
0.18
|
1
|
0.96
|
|
1/4
|
0.23
|
1 ¼
|
1.22
|
|
1/3
|
0.30
|
1 ½
|
1.45
|
|
3/8
|
0.37
|
1 ¾
|
1.70
|
|
1/2
|
0.46
|
2
|
1.95
|
|
5/8
|
0.59
|
2 ½
|
2.45
|
|
2/3
|
0.62
|
3
|
2.95
|
For further assistance, please do not hesitate to contact us. We are here to make your Vir Jewels experience exceptional!
